Popular design platform Canva experienced a major outage on Tuesday, leaving users frustrated. Issues such as uploading images, accessing the website and app, and disrupting projects were reported in the early hours of the day.
According to Downdetector, a platform that tracks real-time outages, over 400 reports came in with 51 per cent of users experiencing problems with the website, while 24 per cent faced issues with the mobile app and 35 per cent struggled with server connection.
Canva is widely used by businesses, students, and content creators, making any downtime highly inconvenient.
Several users, including Nigerians, have expressed their frustration on social media, where they requested an update from Canva’s support team. Some claim that their ongoing projects have been disrupted, while others are worried about meeting deadlines.
Canva acknowledged the issue on X and said that the company is trying to resolve it.
“We hear you! Our engineers are working to resolve the issue and we will make sure to keep you informed. You can visit http://canvastatus.com for updates. Send us a DM for more concerns. Thank you for your patience and understanding,” the platform wrote.
Most complaints point to website-related issues, with users unable to log in or load their projects. Others have reported difficulties in accessing Canva’s mobile app, making it impossible to edit or create new designs.
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Reactions on Canva outage
Users are primarily reporting issues with uploading images and files, which is making it difficult to complete designs and projects. The outage appears to have affected users globally, and many have turned to X (formerly Twitter) to share their frustrations and look for updates.
An X user, @arleehr said “Yes I was trying for 30 minutes to paste and copy pics”
Another, @Sorankurd22 said, “is Canva down??? bruh i have clients to manage.”
Also, @neroyuuki, “is it just me or i can‘t upload any files to @canva ?? it’s kinda frustrating a bit since I got to restart my devices and check my connection to see what’s going wrong.”
A user in U.S., @elipro3208 lamented cried out, “I need help. I’m in the U.S. but in my laptop doesn’t work the website. I need finish my project. Thanks.”
Downdetector also received frustrating text complaints.
A user, Seaba San said, “The app says that I’m offline but my internet connection is 100% working.”
Another user, Cheryl expressed that “Can’t download premium content even though I’m on pro through July.”
Debbie also related her frustration, “can’t upload any images, says server issues.”
Meanwhile, the situation seems to have been back in control as reports on downdetector have reduced from over 400 at 6 am to less than 20 at 7:30 am.
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