Bolt to block/report users who deliver hard drugs, weapons and illegal substances through its platform

Ride-hailing company, Bolt has warned users not to send drugs, weapons and other illegal goods and items through its e-logistics platform, Bolt Send. The company disclosed this in a statement seen by Technext.

See also: Nigeria police warn dispatch riders, e-hailers against transporting unconfirmed packages

The company also warned against sending items worth over ₦50,000 through the platform as that would exceed the insurance cap on every transaction.

The e-logistics company pointed out that its delivery platform is designed specifically for package deliveries and is ideal for sending documents, clothing, small gifts, forgotten personal items and small business deliveries. However, it has observed instances where customers attempt to send items that fall outside the service’s terms and conditions, creating avoidable risks and delivery challenges.

“Customers should not send items valued above ₦50,000, as packages delivered through Bolt Send are insured up to that amount. The company also prohibits the transportation of illegal items, weapons, drugs, toxic substances, flammable materials, highly fragile goods and highly perishable items,” Bolt’s statement reads.

The company also urged customers to familiarise themselves with the guidelines of the platform and use the service responsibly to ensure safe, reliable and seamless package deliveries. Users discovered to have sent such items may have their accounts removed from the platform and be reported to the appropriate authorities for investigation.

Bolt Send is addressing misuse

As more Nigerians turn to on-demand delivery services for personal and business needs, understanding what can and cannot be sent is essential to protecting customers, recipients and courier partners. Indeed, there has been instances where dispatch riders have been arrested for transporting illegal substances.

To ensure a smooth delivery experience, Bolt is encouraging users to properly package and seal items before pickup, ensure parcels weigh no more than 25kg, and have packages ready before a courier partner arrives. Accurate pickup and drop-off details should also be provided to avoid delays and delivery issues.

The company noted that by placing an order through Bolt Send, customers agree to the platform’s terms and conditions and share responsibility for ensuring that packages comply with the service guidelines.

“Most deliveries on Bolt Send are completed successfully every day. Following these simple guidelines helps create a safer experience for everyone involved while ensuring the service remains reliable for users who depend on it,” Teddy Appah-Dankyi, Bolt’s Senior General Manager, West Africa commented.

The company encouraged customers to review Bolt Send guidelines before placing an order and to contact customer support if they are unsure whether an item is eligible for delivery.