Uber restores Visa payments in Kenya two days after exiting Nigeria and Uganda

Uber has resumed accepting Visa cards for rides in Kenya, eight months after dropping the option over rising payment costs. The reversal comes just two days after the company shut down its operations entirely in Nigeria and Uganda on 2 September.

Riders in Kenya began seeing a prompt in the app on 4 September inviting them to add a Visa card, with Visa now listed alongside Mastercard, M-Pesa, Airtel Money and PayPal.

Uber had removed Visa as a payment method in Kenya in January, citing rising global payment costs, and has not said what changed to bring it back.

Why Uber dropped Visa in the first place

An Uber spokesperson told reporters in January that the company “regularly reviews payment methods on a market-by-market basis” to manage costs. Card transactions typically cost merchants between 1.5% and 3.5% per payment, split between the issuing bank, the card network and the payment processor. The January change affected only Visa in Kenya; Mastercard, PayPal, M-Pesa, Airtel Money and cash continued working throughout.

Visa said at the time it was working with the e-hailing company to resolve the block, though neither company gave a timeline. Uber has not disclosed whether Visa’s processing fees changed, or whether transactions are now routed through a different processor, ahead of the reinstatement.

Also read: Kenyan authorities order Uber and Bolt to raise fares by 50% following drivers’ protest

Uber’s week of opposite moves

The Kenya reversal sits against a very different decision two days earlier. Uber closed its ride-hailing operations in Nigeria and Uganda on 2 September, saying the decision was limited to those two markets and would not affect operations elsewhere on the continent.

The company has not linked the Kenya and Nigeria/Uganda decisions publicly, and both moves come as it pursues a broader global restructuring that will cut about 3,300 corporate jobs, roughly 10% of its workforce, its largest round of cuts since the Covid-19 pandemic.

Chief executive Dara Khosrowshahi also revealed that the restructuring is aimed at reducing management layers and simplifying team structures, alongside plans to shrink fully remote roles to about 1% of its workforce globally.

For Nigerian riders and drivers affected by the September 2 shutdown, Uber has not indicated whether any of the cost-management changes seen in Kenya — including the Visa reinstatement — factored into its decision to leave the Nigerian market altogether.